1. Introduction
Welcome to Betwala Live. Protecting your privacy is one of our highest priorities. This Privacy Policy explains how Betwala Live collects your personal information, how it is used, who it may be shared with, and what rights you have.
By using our website or mobile application, you are considered to have accepted this Privacy Policy. Please read it carefully before registering. If you have any questions about any section, our support team is always ready to help.
This Privacy Policy applies solely to the Betwala Live platform. Third-party websites and services are governed by their own privacy policies, for which we bear no responsibility.
2. What Information We Collect
Betwala Live only collects information that is necessary to operate the platform, deliver services, and meet legal obligations. The following types of data may be collected:
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Management & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing & AML Compliance |
| Device Information | IP address, browser, operating system | Security Monitoring & Fraud Prevention |
| Gaming Activity | Game History, Bets, Wins & Losses | Responsible Gaming Monitoring |
Beyond the information listed above, we do not collect sensitive data — such as religious identity, political views, or medical information — without your explicit consent.
3. How We Use the Information Collected
Betwala Live uses your information for the following purposes, each supported by a clear legal basis:
- Account Management: For registration, login, password recovery, and profile updates.
- Payment Processing: For deposits, withdrawals, and transaction verification.
- Customer Support: To handle your complaints, inquiries, and support requests.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Personalized Experience: To deliver promotions and offers tailored to your preferences.
- Legal Compliance: To meet regulatory requirements and licensing conditions.
- Responsible Gaming: To detect unusual gaming behavior and provide appropriate support.
5. Cookies & Tracking Technologies
Betwala Live uses cookies on its website. Cookies are small files stored on your device that help enhance your browsing experience. We use the following types of cookies:
- Essential Cookies: To maintain login sessions and enable core functionality — disabling these cookies will prevent the site from working properly.
- Functional Cookies: To remember your language preferences and layout settings.
- Analytics Cookies: To collect site usage statistics (fully anonymized).
- Security Cookies: To detect and prevent fraudulent access.
6. Data Security Measures
Betwala Live employs industry-leading security technology to protect your data. Our security framework includes:
- 256-bit TLS/SSL encryption — applied to all data transfers.
- AES-256 encryption — applied to all data stored in our database.
- Two-Factor Authentication (2FA) — for account security.
- Automatic logout — triggered after a set period of inactivity.
- 24/7 security monitoring — to detect unusual activity.
- Regular security audits — conducted by independent third parties.
- Firewall & DDoS protection — for server infrastructure.
If you suspect that your account security has been compromised for any reason, contact our support team immediately. We will take prompt action.
7. Your Data Rights
As a Betwala Live user, you have the following rights over your own data:
Right to Know
You can request a copy of all personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under specific circumstances, you may request that your data be deleted.
Right to Data Portability
You can request an export of your data in a machine-readable format.
Right to Restrict Processing
In certain cases, you may request that processing of your data be temporarily restricted.
Right to Object
You may object to the use of your data for marketing or profiling purposes.
8. Data Retention Period
Betwala Live retains your data only for as long as necessary. Retention periods are determined by the type of data and applicable legal requirements:
- Account Information: For the duration the account is active, and 5 years after closure.
- Financial Transaction Records: A minimum of 7 years, as required by law.
- KYC Documents: 5 years after account closure.
- Customer Service Records: 3 years after the last point of contact.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
Once the retention period expires, data is permanently deleted or fully anonymized using secure methods.
9. Protection of Minors
Betwala Live strictly prohibits registration by anyone under the age of 18. We do not knowingly collect or process data from minors.
- Age verification is mandatory at the time of registration.
- If it is found that a minor has opened an account, that account will be immediately closed and all associated data will be deleted.
- If a parent or guardian suspects their child is using this platform, please contact us immediately.
10. Changes to Privacy Policy
Betwala Live may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, advance notice will be sent to your registered email or via SMS.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- If you do not agree to the updated policy, you may close your account and withdraw your balance.
It is a good habit to review this page from time to time. We will always keep you informed with full transparency.
11. Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team:
- Email: [email protected]
- Support: 24/7 live chat (log in to the platform)
- Response Time: Typically within 24–48 hours; up to 30 business days for complex requests.
We take every complaint seriously and work to resolve it as quickly as possible.