1. General Terms & Conditions
By using the Betwala Live website, mobile application, and related services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These Terms constitute a legally binding agreement between you and the company operating Betwala Live.
Betwala Live is an online gaming platform for users in Bangladesh, offering Live Casino, bingo, fish games, slots, and much more. The platform operates under an international gaming license and all activities are conducted under the oversight of the designated regulatory authority.
Anyone prohibited from using this platform under applicable laws of Bangladesh must refrain from registering or accessing it. betwala live reserves the right to close the account of any user from a restricted jurisdiction at any time.
2. Account Registration & Verification
To open an account with Betwala Live, you must provide accurate and complete information. Registering with false or incomplete details is a violation of these Terms & Conditions and may result in immediate account termination.
- Each individual may register only one account. Opening multiple accounts is strictly prohibited.
- The phone number and email address provided at registration will be verified.
- Keeping your account password confidential is your responsibility. Betwala Live is not liable for any issues arising from sharing your password with others.
- If your account security is ever compromised, contact our support team immediately.
- A national ID card or passport may be required for KYC (Know Your Customer) verification.
3. Eligibility & Age Requirements
Under Betwala Live's Terms & Conditions, this platform is available to adults only. The eligibility criteria are outlined below:
- You must be at least 18 Years must be.
- You are of sound mind and are using this platform of your own free will.
- Online gaming is not prohibited by law in your area of residence.
- You are not on any self-exclusion list.
Betwala Live may request documentation for age verification at any time. Failure to provide proof of age will result in the account being temporarily or permanently closed, and any unearned balance will not be refunded.
4. Deposit & Withdrawal Policy
Deposits and withdrawals on Betwala Live are currently available via bKash and Nagad. The following rules apply to all transactions:
- Minimum deposit amount: BDT 500.
- Minimum withdrawal amount: BDT 1,000.
- Withdrawal processing time: typically within 24 hours.
- KYC verification must be completed on your account before withdrawals can be processed.
- Withdrawals must be made to the same payment method used for the deposit, in line with our anti-money laundering policy.
- Multiple withdrawal requests on the same day are accepted but are subject to the verification process.
Betwala Live does not permit the use of third-party accounts for any transactions. The mobile number used for deposits must be registered in your own name.
5. Bonus & Promotion Terms
All bonuses and promotional offers on Betwala Live are subject to specific terms and conditions. Accepting a bonus means you agree to the associated terms.
- Welcome Bonus: 100% bonus on your first deposit — 30x wagering requirement.
- Cashback Bonus: A percentage of weekly net losses returned, with no wagering requirement.
- Referral Bonus: When a referred friend makes a deposit, both parties receive a reward.
- Wagering requirements must be met before any withdrawal from a bonus balance.
- Each bonus offer is applicable once per person, household, ID, address, and payment number.
- If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
6. Prohibited Activities
The following activities are strictly prohibited under Betwala Live's Terms & Conditions:
- Operating multiple accounts under the same identity.
- Manipulating or abusing the bonus system.
- Using hacking tools, bots, or automation software on gaming systems.
- Colluding with other members to manipulate game outcomes.
- Using the platform for money laundering or processing illegal funds.
- Attempting to bypass or circumvent the platform's security measures.
- Abusive or threatening behaviour toward other users.
7. Privacy & Data Security
Betwala Live is committed to protecting your personal information. We use 256-bit SSL encryption and follow international data protection standards.
- Your personal information is never sold or transferred to third parties.
- Information may be disclosed to authorities where required by law.
- Documents collected for account verification are stored securely.
- For more details, visit our Privacy Policy Read more.
8. Responsible Gaming Policy
Betwala Live believes gaming should be a source of fun — not a financial solution. We encourage all members to play responsibly.
- Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
- Self-Exclusion: You can temporarily suspend your account for a set period.
- Reality Check: You will receive periodic notifications reminding you of your gaming time.
- Support: If you notice signs of problematic gaming behaviour, our support team can help connect you with professional assistance.
9. Account Closure & Suspension
Betwala Live reserves the right to suspend or close an account without prior notice under the following circumstances:
- Violation of any provision of these Terms & Conditions.
- If evidence of fraud or bonus abuse is found.
- Failure to verify age or providing false information.
- If suspicious financial transaction patterns are detected.
- Extended inactivity (no transactions for more than 12 months).
You can also close your account at any time through our support team. Any verified balance will be returned in accordance with our policies prior to closure.
10. Dispute Resolution Process
If you have a dispute or complaint, please contact our customer service team first. Most issues are resolved within 48 hours.
- Email for submitting complaints: [email protected]
- Complaints can also be submitted via live chat.
- If the support team is unable to resolve the issue, it will be escalated to senior management.
- If you remain unsatisfied after our internal resolution process, you may escalate the matter to the licensing authority.
11. Changes & Updates to Terms
Betwala Live reserves the right to modify, add to, or revoke these Terms & Conditions at any time. Advance notice of significant changes will be sent to your registered email or via SMS.
- Updated terms take effect from the date they are published.
- Continued use of the platform after any changes takes effect constitutes your acceptance of the updated terms.
- If you do not agree to the updated terms, you may close your account and withdraw your balance.
For any questions regarding these Terms & Conditions, please reach out to our support team. We are always here to help.